Digital Product Refund Policy

These are digital products

Every product sold by Client Onboarding Kits is a downloadable digital template kit. When your order is complete, you receive files. There is no physical item to return, and nothing is manufactured, packed, or shipped at any stage.

Because a digital file cannot be given back once it has been downloaded, digital purchases are treated differently from physical goods. This page explains how we handle them, and where your rights as a consumer still apply regardless.

No physical products are shipped

No shipping, delivery, or courier service is involved in any order. There are no shipping costs, no tracking numbers, and no returns address. If you are expecting a printed or posted item, please do not place an order.

Please review product details before buying

The best moment to avoid a problem is before checkout. Please read the product description on the Shopify listing carefully, check what the kit includes, and confirm that it suits your service and the way you work.

If anything is unclear, ask us first. Email hello@clientonboardingkits.store before you buy and we will answer honestly, including telling you when a kit is not the right fit for you.

General position on refunds

Digital purchases may generally be non-refundable once the files have been delivered, accessed, or downloaded, because the product cannot be returned in any meaningful sense.

Where the applicable law requires it, the checkout may ask you to acknowledge that digital delivery begins immediately and that a statutory cancellation right, where one exists, may be lost once delivery has started. Any such acknowledgement is presented at checkout by the store.

When to contact support

A refund is not the only remedy, and often it is not the fastest one. Contact us and we will look into your situation in any of these cases:

• Your files did not arrive, or the delivery instructions never reached you.
• A download link has expired or fails before the download completes.
• A file is corrupted or will not open.
• You were charged twice, or bought the same kit twice by mistake.
• You received the wrong product.
• There is a verified technical problem with the files themselves.

Please include the email address used at checkout, your order number, the name of the kit, and a description of what happened. Most of these situations are resolved by re-sending your files or issuing a corrected order.

Situations that are usually not refundable

Outside your mandatory consumer rights, we would not normally refund a change of mind after the files have been delivered and downloaded, a purchase made without reading the product description, an assumption that a kit contains something it does not, a preference for a different file format or software, or a dissatisfaction with business results, which no template can guarantee.

We say this plainly so that expectations are clear before you buy, not to discourage you from contacting us. If something has genuinely gone wrong, tell us.

Your consumer rights are preserved

Nothing on this page removes, limits, or overrides any mandatory consumer right you have under the law that applies to you. Where such a right exists, it takes precedence over the general position described above.

If you believe a product is faulty, not as described, or does not meet a statutory requirement, contact us and we will address it in accordance with the applicable law.

How to make a request

Email hello@clientonboardingkits.store with your order number, the email address used at checkout, the product name, and a description of the problem, including screenshots or error messages if you have them.

[PLACEHOLDER — state the period within which requests should be made, for example within 14 days of purchase, and the timeframe within which you will respond.] Approved refunds are issued through Shopify to the original payment method, and the time it takes for the money to appear depends on your payment provider.

Legal review

Refund and cancellation rules for digital content vary considerably between countries. This page is a starting point that must be reviewed and adapted by a qualified professional for the seller’s jurisdiction and for the countries the store sells into, so that it correctly reflects statutory cancellation and withdrawal rights.

Contact information

Refund questions can be sent to hello@clientonboardingkits.store. Orders themselves are processed through our Shopify store at https://clientonboardingkits.myshopify.com.